Shipping & Delivery Policy
Building a clear Shipping Policy is essential for maintaining trust and complying with the Consumer Protection (E-Commerce) Rules, 2020.
Here is a comprehensive Shipping Policy template for BrajKart, designed to cover all key logistics and legal requirements:
Shipping & Delivery Policy
At BrajKart, we strive to deliver the sacred essence of Braj to your doorstep as quickly and safely as possible. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
- All orders are processed within 2-4 business days.
- Orders are not shipped or delivered on Sundays or public holidays.
- In case of high order volumes (during festivals like Janmashtami or Holi), shipments may be delayed by a few days. We will notify you via email or SMS if there is a significant delay.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping (India): Estimated delivery within 5-7 business days.
- Expedited Shipping: Available for select pin codes with delivery in 2-3 business days.
- Free Shipping: We offer free standard shipping on all domestic orders above ₹[Insert Amount, e.g., 999].
3. Shipment Confirmation & Order Tracking
- Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s).
- The tracking number will be active within 24 hours of dispatch.
4. International Shipping
We are proud to serve devotees worldwide!
- Delivery Time: International orders typically take 10-15 business days depending on the destination.
- Customs, Duties, and Taxes: BrajKart is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages & Missing Items
- If you receive a damaged product, please contact our support team within 48 hours of delivery with photos of the packaging and the damaged item.
- Please save all packaging materials and damaged goods before filing a claim.
6. Delivery Partner Information
We partner with reliable courier services like Delhivery, BlueDart, and India Post to ensure your "Braj Prasad" and "Poshaks" reach you in perfect condition.
