Return and Refund policy
Return & Refund Policy
At BrajKart, we take great pride in the quality and authenticity of our products. However, if you are not entirely satisfied with your purchase, we are here to help.
1. Return Window
- 7-Day Return Policy: You have 7 days after receiving your item to request a return.
- To be eligible, items must be in the same condition as received—unworn, unused, with tags, and in original packaging. [2, 3, 4]
2. Valid Reasons for Returns
In accordance with Indian e-commerce laws, we accept returns if the product is: [5, 6]
- Defective or Damaged: Received in a broken or non-functional state.
- Different from Description: Does not match the images or specifications on the website (e.g., wrong size or color).
- Missing Parts: The order is incomplete or has missing accessories.
- Spurious/Counterfeit: If the product is found to be non-authentic. [7, 8]
3. Non-Returnable Items [9]
Certain types of items cannot be returned due to hygiene and safety reasons: [9, 10]
- Perishable Goods: Food items or flowers.
- Custom Products: Personalized gifts or custom-made "Poshaks."
- Personal Care: Items like oils or cosmetics once the seal is broken.
- Innerwear/Health Items: Due to hygiene standards.
4. Refund Process
- Inspection: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Timeline: Approved refunds are processed within 7-10 business days.
- Mode of Refund: Refunds are credited to the original payment method. For Cash on Delivery (COD), we will request your bank details or UPI ID to initiate a secure transfer. [2, 4, 10, 11, 12]
5. Return Shipping Fees
- Faulty/Wrong Items: If the return is due to our error (damaged/wrong item), BrajKart will bear the full cost of return shipping.
- Change of Mind: If you wish to return an item for personal reasons, a nominal shipping/restocking fee may be deducted from your refund. [6, 7]
6. Mandatory Unboxing Video
To ensure a smooth dispute resolution, we strongly recommend customers record an unboxing video when opening the parcel. This serves as primary evidence for claims regarding missing or damaged items. [6, 13]
Customer Support & Grievance
If you have any questions or wish to start a return, please contact our Grievance Officer:
- Email: brajkartofficial@gmail.com
- Response Time: We acknowledge all complaints within 48 hours and aim for full resolution within 1 month. [14, 15]
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